Try Complementing your company's mystery shopping package with customer surveys to obtain feedback from numerous customer responses rather than a single interaction. Surveys are a marketing tool that will dramatically increase sales because you will be able to improve daily business interactions based on the perspectives of current clients. Instant-replays will work with your business to create the customized survey and ensure that we maintain our survey response rate of 35%-50%.
Why Should You Implement Surveys?
- According to studies by the Technical Assistance Research Programs Institute, 91% of unhappy customers will never buy from a company that has displeased them again – and will also voice their dissatisfaction to at least seven people.
- Happy customers who get their issue resolved tell about 4-6 people about their experience. – White House Office of Consumer Affairs
- 70% of buying experiences are based on how the customer feels they are being treated – McKinsey
- 55% of customers would pay extra to guarantee a better service – Defaqto research