Tuesday, January 22, 2013

Increase Customer Satisfaction

Instant-Replays has one goal: To help other businesses increase their level of customer satisfaction. During the next few weeks Instant-Replays will be posting blogs about what you can do now to improve your interactions between sales associates and customers.

There are several easy, but significant ways to increase customer satisfaction as soon as the customer walks in to your business:

  • Shake hands
  • Greet your customers upon arrival to the business 
  • Remember to smile
  • Ask if you can be of any service to them
  • Be accommodating 
    • Ask if they would like a refreshment
  • Make eye contact
  • Pay attention to voice inflection\
  • Notice small details about your customers and compliment them
  • Always encourage them to come back 

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